Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCORG624E Mapping and Delivery Guide
Provide leadership in community services delivery

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CHCORG624E - Provide leadership in community services delivery
Description This unit describes the knowledge and skills required to apply a leadership role determined and supported by the communityThe leadership role includes providing direction and promotion of community services, processes and outcomes and influencing effective industry practice
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The skills described in this unit may be applied across a range of community services workplace contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop effective leadership role
  • Identify role, responsibilities and parameters for exercising influence and negotiate with key people in organisation and community to ensure support
  • Establish authority and accountability according to organisation's guidelines and community requirements
  • Assess factors that will impact on leadership style and role and address in developing individual and organisation practice
       
Element: Provide direction
  • Develop and maintain consultation structures to support coordinated planning and decision-making
  • Develop and maintain strategic alliances with key people to maximise personal and organisation effectiveness
  • Routinely model and promote effective communication and interpersonal skills
  • Implement appropriate continuous improvement processes to ensure ongoing effectiveness of work
       
Element: Promote community work and maintain quality performance
  • Research and analyse factors that influence effectiveness of performance
  • Develop and implement strategies to promote effectiveness of community work
  • Research and establish strategies to develop and maintain quality performance
  • Develop, negotiate, promote performance standards and requirements and use to guide organisation and personal work delivery
  • Negotiate implementation of changes to practices, policies and procedures and promote to gain support
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit can be assessed in the workplace, in the community or in relevant simulation

Consistency in performance should relate to outcomes required by community leadership

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace or community or to an environment capable of accurately simulating these

Method of assessment:

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Characteristics, relationships, influence and accountability in the community

Complex cultural awareness and practice

Government programs and policies

Models of leadership

Nature and structure of the community services industry

Organisation's guidelines

Policies and theories of community services

Policies and theories of productivity and human services

Relevant industrial relations policy, structures and practice

Relevant legislation

Research methodologies

Social/political/organisation systems and structures

Strategic planning

Training and education policy systems and provision

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate high level leadership to communities to enable achievement of common goals

Influence effective practice in community work and/or the community services industries

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

Leadership based on specified objectives and community factors

Strategic planning designed to achieve identified community outcomes

Analysis of community relationships

Demonstrate application of high level skills affecting organisations, industry and the broadest community, including:

evaluation

communication

negotiation

analysis

developmental practice

Provide leadership in applying principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Use and coordinate the use of relevant information technology effectively in line with work health and safety (WHS) guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Factors which may have an impact on community work will include:

Attitudes, values, beliefs

Composition and nature of the community

Government role and policies

Organisation policy and principles

Other agencies, networks, services

Resources

Roles, relationships, obligations, accountability and protocol

Review of community work may include:

Internal and external research

Internal evaluation

Specifically commissioned research

Leadership may include:

Direct and indirect influence on attitudes, decisions and action

Formal and informal roles and positions

Individual and group roles and positions

Factors influencing effective community services may include:

Career structures

Competence

Coordination/leadership

Culture

Flexibility/adaptability

Government

Image/morale

Industrial structures

Organisation

Performance standards

Policy

Public

Resources

Service

Service standards

Skills

Social

Social/community/political/economic change

Training/education/development

Strategies to promote effectiveness of community work may include:

Evidence gathering

Presentation in relevant forums and to key people

Strategies to develop and maintain quality performancemay include:

Appropriate utilisation of existing community structures and processes

The development and maintenance of relevant industry and practice standards

Requirements for the development of performance and assessment strategies may include:

Appeals mechanisms

Appraisal/recognition of prior learning

Assessment models/tools

Curriculum/teaching/education provision

Enterprise

Individual

Industry

National

Organisation

Recognition/accreditation

Research/publications/promotion/information

Sector

Use of existing standards

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify role, responsibilities and parameters for exercising influence and negotiate with key people in organisation and community to ensure support 
Establish authority and accountability according to organisation's guidelines and community requirements 
Assess factors that will impact on leadership style and role and address in developing individual and organisation practice 
Develop and maintain consultation structures to support coordinated planning and decision-making 
Develop and maintain strategic alliances with key people to maximise personal and organisation effectiveness 
Routinely model and promote effective communication and interpersonal skills 
Implement appropriate continuous improvement processes to ensure ongoing effectiveness of work 
Research and analyse factors that influence effectiveness of performance 
Develop and implement strategies to promote effectiveness of community work 
Research and establish strategies to develop and maintain quality performance 
Develop, negotiate, promote performance standards and requirements and use to guide organisation and personal work delivery 
Negotiate implementation of changes to practices, policies and procedures and promote to gain support 

Forms

Assessment Cover Sheet

CHCORG624E - Provide leadership in community services delivery
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCORG624E - Provide leadership in community services delivery

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: